The National Reverse Mortgage Lenders Association is the national voice and conscience of the
reverse mortgage industry.
We view our responsibility as presenting America’s senior population with
the best possible financial product and providing them assurance that they can borrow with confidence
from a NRMLA member.
To fulfill this alpine responsibility, on a daily basis, NRMLA works closely with our 300 member
companies and over 1000 individual members as well as with Congress, the Department of Housing
and Urban Development, bank regulatory agencies, and state legislatures to review and refine the
reverse mortgage delivery process. We view our role as explaining the methodology and needs of our
members to government and explaining the methodology and needs of government to our members.
In all of these situations, the bottom line must be, and is, how all of our actions and decisions affect
the aging clients we are here to serve.
At the same time, within our membership, NRMLA vehemently advocates commitment to the highest
ethical standards and the placement of the clients’ needs above any personal gain, recognition or
achievement. An inappropriate loan not closed is as valuable to the program as an appropriate
NRMLA membership requires signing and adhering to a Code of Ethics and Professional Responsibility (PDF) that commits all members, whatever their role in the process, to performing their jobs with integrity
and empathy. We encourage members to look at their presentation to consumers as if they are sitting
on the other side of the kitchen table.
In addition, NRMLA sponsors a Certified Reverse Mortgage Professional designation program that
provides participating members’ with the opportunity to affirm a commitment to further education.
As the advocates for the reverse mortgage industry, NRMLA works with federal and local government
officials on legislation and regulation to continually review the financial product and the methods by
which it is marketed and presented.
We consider the opportunity to serve America’s seniors and provide them with security a rare privilege.
Our mission is to show our gratefulness for the privilege every day by staunchly advocating a product,
a program and a membership that strive to earn trust.
1400 16th St., NW
Washington, DC 20036
Main phone: 202-939-1760